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Terms of Use

TERMS OF USE – COMBOPROMO IMPRESSION ET BRODERIE INC.

Website: combopromo.ca

Last Updated: June 9, 2026

  1. ACCEPTANCE AND MODIFICATION By accessing combopromo.ca or using our services, you fully accept these Terms. If you do not agree, stop using the site immediately. We may change these Terms at any time, without individual notice. Modifications take effect upon their publication on this page. It is your responsibility to review them regularly. Your continued use constitutes acceptance.
  2. AUTHORIZED AND PROHIBITED USE You declare that you are at least 18 years old or legally authorized to enter into a contract. Strictly prohibited uses: · Illegal, fraudulent, or unauthorized use. · Transmission of viruses, Trojans, worms, logic bombs, or any malicious code. · Attempting unauthorized access to our systems. · Collecting personal data of other users. · Harassment, defamation, incitement to hatred. · Infringement of intellectual property rights. · Sending spam, phishing. · Interfering with the site's security features. Any violation will result in the immediate termination of your access and may lead to civil or criminal prosecution.
  3. INTELLECTUAL PROPERTY All content on the site (texts, logos, images, videos, catalogs, product sheets) is our exclusive property or that of our licensors. No reproduction, distribution, modification, or commercial exploitation is authorized without our prior written consent.
  4. CONTENT SUBMITTED BY THE CUSTOMER – LICENSE AND RESPONSIBILITY By submitting a file, text, logo, design, or any other creation ("Customer Content"): · You grant us a limited, non-exclusive, worldwide license to use, reproduce, and adapt this content solely to fulfill your order. · You warrant that this content does not violate any third-party rights (copyright, trademark, privacy, image rights, etc.). · You fully indemnify us if a third party sues us because of your Customer Content. We reserve the right to refuse, without explanation, any order whose content is: · Illegal, obscene, defamatory, threatening. · Contrary to public morals or current laws. · Likely to harm our reputation.
  5. ORDER, PAYMENT, AND ACCURACY OF INFORMATION We may refuse or cancel any order for any reason (pricing error, unavailability, suspected fraud, unauthorized resale, etc.). You must provide accurate, complete, and up-to-date billing and shipping information. Any error (address, name, etc.) is your sole responsibility and may result in additional charges. Prices may change without notice. Promotional offers are valid only for the specified duration.
  6. CUSTOMIZED PRODUCTS – NO REFUND EXCEPT FOR OUR ERROR Customized products (screen printing, embroidery, engraving, flocking, direct-to-garment or object printing, etc.) are made specifically for you. No refunds, exchanges, or returns are accepted in the following cases: · Change of mind. · Customer's incorrect assessment of size, color, or material. · Error in the file provided by the customer (spelling mistake, wrong position, low resolution). · Normal wear and tear after use. The only case entitling you to a refund or re-print: Proven manufacturing error on our part (wrong design applied, technical defect on the product not related to normal wear and tear). Any claim must be sent in writing within 7 days of receipt, with clear photos and explanations. After this period, the order is deemed compliant.
  7. SHIPPING – DELIVERY TIMES AND RESPONSIBILITY Announced delivery times are indicative. We are not responsible for delays caused by: · The carrier (loss, theft, damage, delay). · Customs or strikes. · Incorrect shipping information provided by you. · Force majeure events (pandemic, fire, computer failure, etc.). The risk of loss or damage is transferred to the customer upon delivery of the package to the carrier. For shipments, we recommend insurance, at your expense.
  8. FORCE MAJEURE We shall not be held liable for any delay or failure to perform resulting from an event beyond our reasonable control, including but not limited to: natural disaster, war, riot, embargo, power or internet outage, government decision, pandemic, supply chain disruption.
  9. THIRD-PARTY TOOLS AND EXTERNAL LINKS Our site may contain links to third parties (e.g., payment services, carriers, design software). We do not control these third parties and disclaim all responsibility for their content, security, or reliability. Their use is at your own risk.
  10. LIMITATION OF LIABILITY (ESSENTIAL CLAUSE) To the fullest extent permitted by the laws of Quebec and Canada: We are never responsible for: · Indirect, incidental, special, punitive, or consequential damages (loss of profits, loss of data, loss of customers, damage to image, etc.). · Errors contained in the files provided by the customer. · Delivery delays, whatever the cause (unless proven fraud). · Your illegal use of the products. · Reviews or content published by third parties on our site. Our total liability, for all causes combined, is limited to the amount you paid for the specific order giving rise to the dispute. This limitation applies even if we have been advised of the possibility of such damages.
  11. GENERAL INDEMNIFICATION You agree to indemnify, defend, and hold us harmless (including reasonable attorneys' fees) from any claim, action, or demand made by a third party resulting from: · Your breach of these Terms. · Your Customer Content. · Your illegal or improper use of our products. · Your negligence or fault.
  12. TERMINATION AND SUSPENSION We may suspend or terminate your access to the site or our services immediately, without notice or refund (unless otherwise required by law), if: · You violate any of these Terms. · You cause us harm or legal risk. · Fraud or non-payment is detected. The provisions relating to intellectual property, limitation of liability, indemnification, and applicable law survive termination.
  13. NON-WAIVER Our failure to strictly enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
  14. SEVERABILITY If any provision is deemed invalid or unenforceable, it will be limited or eliminated to the minimum extent necessary, and the rest of the Terms will remain in full force and effect.
  15. GOVERNING LAW AND EXCLUSIVE COURTS These Terms are governed by the laws of the province of Quebec, Canada, without regard to conflict of laws principles. Any dispute relating to these Terms or our services will be submitted to the exclusive jurisdiction of the courts of Montreal (Montreal district), Quebec. You waive any right to challenge this jurisdiction.
  16. ENTIRE AGREEMENT These Terms constitute the entire agreement between you and ComboPromo Impression et Broderie Inc. regarding the use of our site and our services. They supersede all prior communications, written or oral.
  17. CONTACT For any questions regarding these Terms: ComboPromo Impression et Broderie Inc. combopromo.ca Email: combopromo.inc@gmail.com