Privacy Policy
Privacy Policy - Combopromo Impression et Broderie Inc.
Last Updated: 06-04-2026
This Privacy Policy describes how ComboPromo Impression et Broderie inc. (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from combopromo.ca (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a visitor to the Site, or any other person whose information we have collected in accordance with this policy. Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this policy. If you do not agree to this policy, please do not use or access the Services.
1. Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised version on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
2. How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses mentioned, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce our terms of service, and protect or defend our rights and those of our users. a. Personal Information We Collect The types of personal information obtained depend on your interaction with our Site and Services. i. Information collected directly from you: · Basic contact information: name, address, phone number, email address. · Order information: name, billing address, shipping address, payment confirmation, email, phone. · Account information: username, password, security questions. · Purchase information: items viewed, added to cart or a wish list. · Customer support information: anything you choose to include in your communications with us. Certain features may require you to provide this information directly. You may decline, but this could limit your access to certain features. ii. Automatically collected information (Cookies and similar technologies): We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes information about your device, browser, network connection, IP address, and your interaction with the Site. iii. Information obtained from third parties: We may receive information about you from third parties, including: · Service providers such as Shopify (our store's platform). · Payment processors (bank details, credit or debit card information, billing address) to process your payments and fulfill our contracts. · Online tracking technologies (pixels, web beacons, SDKs) during your interactions with our emails, advertisements, or Services. Any information received from third parties is processed in accordance with this policy. We are not responsible for the accuracy of information provided by third parties or their own policies. b. How We Use Your Personal Information · Provision of products and services: payment processing, order fulfillment, sending notifications related to your account, purchases, returns, exchanges, account management, shipping, returns, and exchanges. · Marketing and advertising: sending marketing communications (email, SMS, postal mail), displaying personalized advertisements for our products or services. · Security and fraud prevention: detection and investigation of fraudulent, illegal, or malicious activities. You are responsible for the security of your account credentials. · Communication with you and improvement of Services: customer support, improvement of our Services in our legitimate interest.
3. Cookies We use cookies to operate and improve our Site and Services (remembering your actions and preferences, performing analytics). For more information on the cookies used by Shopify, please see: https://www.shopify.com/legal/cookies. Most browsers accept cookies by default. You can configure your browser to delete or refuse them. However, this could impair your user experience and cause some Service functionalities to malfunction.
4. How We Disclose Personal Information We may disclose your personal information to third parties in the following legitimate circumstances: · Service providers: IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. · Business and marketing partners (e.g., Shopify) to provide you with services and advertising (these partners use your information according to their own policies). · With your consent: when you request or consent to disclosure (e.g., shipping, social media widgets). · Affiliates and corporate group: in our legitimate interest to manage a successful business. · Legal obligations: as part of a merger, bankruptcy, or to respond to subpoenas, warrants, or other legal requests. In the past 12 months, we have disclosed the following categories: Category of Personal Information Categories of Recipients Identifiers (basic contact info, order & account info) Service providers, business partners, affiliates Commercial information (orders, purchases, customer support) Service providers, business partners Usage data (internet activity, IP) Service providers, marketing partners We do not use or disclose sensitive personal information to infer characteristics about you.
5. User-Generated Content The Services may allow you to post product reviews or other content. If you choose to submit content in a public area, it will be publicly accessible. We do not control third parties who access it and are not responsible for their use of it.
6. Third-Party Websites and Links Our Site may contain links to third-party sites or platforms. We are not responsible for their privacy or security practices. We encourage you to read their policies before providing your information.
7. Children's Data Our Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and your child has provided us with information, please contact us to request its deletion. As of the effective date of this policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.
8. Security and Retention of Your Information No security measure is perfect. We cannot guarantee "absolute security." We recommend that you do not use insecure channels to communicate sensitive information. We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with our legal obligations, resolve disputes, or enforce our agreements.
9. Your Rights and Choices Depending on your place of residence, you may have certain rights regarding your personal information: · Right to access / know: request access to your information. · Right to deletion: request the deletion of your information. · Right to rectification: correct inaccurate information. · Right to portability: receive a copy of your information or have it transferred to a third party. · Limitation of processing: request the cessation or limitation of processing. · Withdrawal of consent: when we rely on your consent. · Appeal: appeal our decision if denied. · Managing communication preferences: unsubscribe from promotional emails at any time (non-promotional emails, e.g., order confirmation, may continue). To exercise these rights, contact us at the details below. We will not discriminate against you for exercising your rights. We may verify your identity before responding.
10. Complaints If you have a complaint regarding the processing of your information, please contact us. If you are not satisfied with our response, you can appeal or file a complaint with the local data protection authority.
11. International Users We may transfer, store, and process your personal information outside your country of residence (including in the United States). Your information is also processed by our personnel and third-party service providers in these countries. If we transfer your information outside Europe, we will rely on recognized transfer mechanisms (e.g., European Commission standard contractual clauses).
12. Contact If you have any questions about our privacy practices or this policy, or if you wish to exercise your rights, please contact us:
Email: combopromo.inc@gmail.com
Phone: 514-705-8381
This Privacy Policy is effective as of 06-04-2026 and replaces all prior versions.
