Shipping Policy
Shipping Policy – ComboPromo Printing and Embroidery Inc.
Last updated: April 6, 2026
At Combo Promo Printing and Embroidery, we deliver your customized items across Canada. We do everything possible to ensure your order reaches you as quickly as possible.
1. Shipping Methods We choose the shipping method based on your region, destination, and service reliability. Our goal is to meet your requirements for speed and security. Carriers we use may include: · Canada Post · Purolator · UPS · Any other reliable carrier depending on the destination We suggest a carrier based on each deliverer's possible delivery times, availability due to events beyond their control, and your destination.
2. Processing Time (before shipping) Our processing time is 3 to 10 business days from your written confirmation that everything meets your requirements (approval of the visual or photo sample for embroidery). This period begins once: · You have approved the visual proof in writing, · And your payment has been confirmed. Possible extensions: Our deadlines may be extended during periods of high demand or due to the complexity of your custom order. In this case, we will inform you of any delays as soon as possible.
3. Shipping Fees Our shipping fees are estimated and calculated at the time of your payment, according to: · Your destination (Quebec, rest of Canada), · The weight and volume of the items, · The shipping method you choose. Express services: Depending on your region and carrier availability, additional fees may apply for express delivery. Everything is clear when you place your order. The exact amount of your shipping fees is shown in your cart before you finalize your order. Additional fees may apply for remote areas. All our fees are clearly indicated before you proceed to payment. No hidden fees are added after the transaction.
4. Estimated Delivery Times (once shipped) Once your order is shipped, our estimated delivery times are as follows (for informational purposes): · Quebec: 2 to 5 business days · Rest of Canada: 5 to 10 business days These times are indicative and may vary depending on the carrier and external conditions (weather, strikes, holiday season, etc.).
5. Order Tracking As soon as your order is shipped, we send you an email confirmation containing: · A tracking number to follow the progress of your package in real-time, · The shipping status (where your package is), · The estimated delivery date. You can thus track your order at every step, from our workshop to your delivery address.
6. Delivery Times The delivery times we indicate on our site (e.g., 2 to 5 business days for Quebec, 5 to 10 days for the rest of Canada) are estimates. While we strive to deliver your orders within the announced times, some factors beyond our control may sometimes affect delivery, including: · Weather conditions, · Carrier delays, · Strikes or lockouts, · Periods of high demand (e.g., holiday season), · Any other event beyond our control. We do our utmost to meet the announced deadlines and keep you informed in case of significant delay. No refund can be granted for a delay caused by these external factors, but we remain at your disposal for any questions.
7. Accuracy of your delivery address – Your responsibility You are solely responsible for the accuracy and completeness of the delivery address you provide at the time of order validation. Combo Promo Printing and Embroidery cannot be held responsible for problems, delays, losses, or additional costs incurred due to an incorrect or incomplete address provided by you. If your package is returned to us by the carrier due to an address error you provided, the reshipping costs are entirely at your expense.
8. Problems during transit If your package has been damaged during transit or is lost, please contact us as soon as possible. We will contact the carrier ourselves and collaborate with them to resolve the situation. In this case, we may include a replacement or a refund. However, if the package has been delivered (according to the carrier's proof of delivery) but has been stolen or you have not received it, we unfortunately cannot be held responsible. No refund will be made in this case.
9. Update of our shipping policy We reserve the right to modify this shipping policy at any time, without individual notice. Modifications take effect upon their publication on our website. It is the customer's responsibility to regularly consult this policy to be aware of the updates in force. By placing an order after the publication of a modification, you accept the policy then in force.
Thank you for your trust in Combo Promo Printing and Embroidery.
